All sales are final and we do not offer refunds. Some exclusions apply.
Eligible items can be exchanged within 14 days of delivery for a different size, an alternative style, or store credit valid for six months.
To be eligible for an exchange, items must be unworn, unwashed, unaltered and in their original condition, with original tags attached and free from makeup, fake tan, fragrance, stains, marks, snags or damage.
To request an exchange, email info@haniiahavelli.com with your order number and our team will confirm the next steps before anything is sent back.
Exchange postage costs are the responsibility of the customer, and we can offer one exchange per order.
Final Sale items and promotional purchases where specific exchange restrictions have been stated are not eligible for exchange.
For full details, please read our Exchange Policy.