Shipping policy

SHIPPING INFORMATION

Once you’ve found the dress, we want getting her to you to feel just as easy.

Every Haniia Havelli order is individually checked and carefully prepared before leaving us. Once your order has been dispatched, you’ll receive a confirmation email with your tracking details so you can follow your parcel all the way to you.

All delivery timeframes are estimates and begin from the date your order is dispatched, not the date your order is placed.

Please allow for applicable order processing time before dispatch. Orders using our complimentary Atelier service require additional processing time before shipping.

 

 

UK DELIVERY

All UK orders are sent using a tracked delivery service.

Service

Estimated Delivery

Price

Standard Delivery

2–3 working days

Calculated at checkout

Express Delivery

1–2 working days

Calculated at checkout

Your delivery charge is confirmed at checkout based on the delivery service selected.

Delivery timeframes begin once your order has been dispatched. Express Delivery provides a faster delivery service but is not a guaranteed next-day service.

Need your order urgently? Guaranteed next-working-day delivery may be available on request. Please contact our Customer Care team before placing your order to confirm availability, applicable cut-off times and the delivery charge.

Delivery times may vary for certain UK postcodes, UK bank holidays, courier disruption and circumstances outside our reasonable control.

 

 

ORDER PROCESSING

Delivery estimates do not include applicable order-processing time before dispatch.

Our usual processing schedule is:

  • Monday–Friday before 6pm: orders may begin processing that day.

  • Monday–Friday after 6pm: orders may begin processing on the next applicable processing day.

  • Saturday before 4pm: orders may begin processing on Saturday.

  • Saturday after 4pm: orders will begin processing from Monday.

  • Sunday: orders will begin processing from Monday.

UK bank holidays, high-volume periods and circumstances outside our reasonable control may affect processing times.

Processing an order does not necessarily mean that it will be collected by or handed to the delivery provider on the same day.

Atelier-personalised garments and pre-order products are subject to additional processing or availability times as applicable.

 

 

INTERNATIONAL DELIVERY

International delivery is not currently available through our standard online checkout, but we’d love to get Haniia Havelli to you wherever possible.

If you’re based outside the UK and would like to place an order, please contact our Customer Care team at info@haniiahavelli.com before ordering. Let us know your delivery country and the piece you’re interested in, and our team will be happy to check whether we’re able to arrange delivery for you.

International delivery is considered on a case-by-case basis and cannot be guaranteed. Where we are able to arrange delivery, we’ll confirm the available delivery service, estimated timeframe, shipping charge and any applicable duties or taxes with you before your order is placed.

We’re working on making international delivery more widely available. Sign up to our mailing list to be the first to know when international shipping officially launches.

 

 

SHIPPING COSTS

Shipping charges are displayed and agreed at checkout before payment.

The applicable delivery charge will depend on the delivery service available and selected for your order.

Any additional delivery requested after an order has been placed, including an approved split shipment or re-delivery following an unsuccessful delivery caused by incorrect or incomplete customer-provided information, may incur an additional charge.

Any applicable additional charge will be communicated before the additional delivery service is arranged.

 

 

PERSONALISED ATELIER ORDERS

If your dress is being finished especially for you through our Atelier, additional processing time will apply before dispatch.

Your chosen delivery service begins after Atelier work has been completed.

Every personalised dress receives a final inspection following alteration before being carefully prepared for shipping.

If you need your dress for a wedding, birthday, holiday or another specific occasion, please let our team know before approving Atelier work.

We will always do our best to work towards an occasion date, but estimated completion and delivery dates cannot be guaranteed unless expressly confirmed otherwise.

Please see our Atelier Terms & Conditions for full details.

 

 

PRE-ORDERS

Pre-order pieces will be dispatched once the stock allocated to your order has arrived and is ready to leave us.

An estimated dispatch period will be shown on the relevant product page.

If an order contains both an in-stock and pre-order piece, the full order will normally be dispatched together once all items are available.

If your order contains multiple pre-order pieces with different estimated dispatch dates, the full order will normally be dispatched once the final item within the order becomes available.

If you would prefer your available pieces sooner, please contact our team to discuss whether a split shipment can be arranged. Additional delivery costs may apply.

Any Express or other upgraded delivery option selected at checkout applies from the date the parcel is dispatched and does not change the estimated availability date of a pre-order piece.

 

 

TRACKING YOUR ORDER

All Haniia Havelli deliveries are sent using tracked services.

Once your order has been dispatched, tracking information will be sent to the email address provided with your order.

Please allow a little time after receiving your dispatch confirmation for the delivery provider’s tracking system to update.

Customers are responsible for reasonably monitoring their tracking and making appropriate arrangements to receive or collect their parcel.

 

 

DELIVERY ADDRESS

Please check your name, delivery address and contact details carefully before completing your order.

If you notice an error after ordering, contact the Haniia Havelli team as soon as possible and we will do our best to help before the order enters our dispatch process.

Once an order has been processed or dispatched, we may no longer be able to amend or redirect the delivery address.

Haniia Havelli cannot guarantee that an address amendment can be made after an order has been placed.

Where a parcel is returned because an incorrect or incomplete delivery address was supplied by the customer, additional delivery costs may apply before the order can be sent again.

 

 

MISSED, REFUSED & UNCLAIMED DELIVERIES

Please keep an eye on your tracking once your parcel is on its way.

Customers are responsible for making reasonable arrangements to receive or collect their parcel following delivery attempts or instructions provided by the relevant delivery partner.

If a parcel is returned to Haniia Havelli because delivery was refused, the delivery address was incorrect or incomplete, the parcel was not collected, or the courier exhausted its delivery attempts, we will contact you once it has returned to us.

Additional postage may be required before the parcel can be sent again.

Where a refund is otherwise available, reasonable delivery, return delivery or associated charges incurred as a result may be taken into account where permitted by law.

 

 

DELIVERY DELAYS

Delivery timeframes are provided as estimates unless expressly stated otherwise.

Although we will always do everything reasonably possible to get your dress to you within the expected timeframe, delays can occasionally occur due to courier disruption, severe weather, public holidays, peak trading periods, transport disruption or circumstances outside our reasonable control.

A delay in transit does not automatically mean that a parcel has been lost.

Where appropriate, we may need to allow the delivery provider's specified timeframe to pass or complete a courier investigation before a parcel can be formally treated as lost.

If your tracking has not updated as expected, please contact our team and we will help you look into it.

 

 

LOST PARCELS

If you believe your parcel has been lost in transit, please contact the Haniia Havelli team as soon as possible.

Where appropriate, we will raise an investigation with the relevant delivery provider.

The delivery provider may require us to obtain information from you as part of its investigation, and we ask that any requested information is provided promptly.

Where a parcel is confirmed as lost, we will deal with the affected order in accordance with your applicable consumer rights and our Terms & Conditions.

 

 

DAMAGED PARCELS

If your parcel arrives visibly damaged, please take care when opening it and keep all of the original outer and inner packaging.

Please contact the Haniia Havelli team as soon as reasonably possible and provide clear photographs showing:

  • The external parcel and packaging

  • Any visible damage to the parcel

  • The shipping label

  • The internal packaging

  • The affected garment and any relevant damage

We may require this information to investigate what happened during transit and to raise a claim with the relevant delivery provider.

Please do not dispose of the packaging until our team confirms that it is no longer required for the investigation.

 

 

DELIVERY EVIDENCE

Our delivery partners may collect and retain delivery information as part of providing their service.

Depending on the delivery service used, this may include tracking events, delivery date and time, delivery location information, GPS information, photographs, signatures, recipient information or other available proof of delivery.

Where a delivery query, missing-parcel claim, chargeback or other dispute is raised, Haniia Havelli may use relevant tracking and delivery evidence when investigating the order and may provide appropriate information to the payment provider, delivery provider or other relevant party where reasonably necessary.

Any personal information will be handled in accordance with our Privacy Policy and applicable data-protection requirements.

 

 

SAFE PLACES, NEIGHBOURS & DELIVERY PREFERENCES

Depending on the delivery service, customers may be offered options directly by the delivery provider to nominate a safe place, neighbour, collection point, alternative delivery date or other delivery preference.

Where you personally instruct the delivery provider to leave your parcel in a particular location or otherwise alter the delivery arrangements, please consider whether that location is appropriate and secure.

Any delivery instructions submitted directly to the delivery provider are subject to that provider's terms and available services.

Nothing within this section limits any rights or responsibilities that cannot lawfully be excluded.

 

 

SPLIT SHIPMENTS

Where an order contains multiple items, Haniia Havelli may occasionally dispatch the order in more than one parcel where reasonably necessary.

Where we choose to split an order for operational reasons, you will not ordinarily be charged an additional shipping fee after purchase.

Where a customer specifically requests a split shipment, including requesting that an available item is dispatched separately from a pre-order or Atelier item, additional postage may apply.

Any additional charge will be communicated before the requested additional shipment is arranged.

 

 

SHIPPING RESTRICTIONS

We currently provide standard online delivery within the United Kingdom only.

International delivery may occasionally be arranged separately on a case-by-case basis where agreed with our Customer Care team before an order is placed.

We reserve the right not to dispatch an order where the delivery address cannot reasonably be serviced by our available delivery partners, is subject to courier restrictions or presents another legitimate delivery or compliance issue.

If we are unable to fulfil an order because we cannot deliver to the address supplied, our team will contact you to discuss the available options.

 

 

SPECIAL OCCASIONS

We know our dresses are often bought for the really good plans.

If you’re ordering for a wedding, birthday, holiday or another date you simply cannot miss, please allow plenty of time for order processing, any Atelier work and delivery.

If you have a particular occasion date in mind, we recommend ordering as early as possible.

Need your order urgently? A guaranteed next-working-day delivery service may be available on request. Please contact our team before placing your order to confirm whether this can be arranged, the applicable cut-off time and delivery charge.

We’ll always do our best to get her there in time, but estimated processing and delivery timeframes should not be relied upon as a guaranteed arrival date unless Haniia Havelli has expressly confirmed otherwise.

 

 

CONTACTING US ABOUT YOUR DELIVERY

If something doesn’t look quite right with your tracking or you have a question about your delivery, please contact the Haniia Havelli team at info@haniiahavelli.com with your order number.

Where your query relates to a delivery issue, please contact us as soon as reasonably possible so that we can investigate with the relevant delivery provider.

 

 

RELATIONSHIP WITH OUR OTHER TERMS

This Shipping & Delivery Policy should be read alongside the Haniia Havelli Terms & Conditions, Returns & Refunds Policy, Atelier Terms & Conditions, Privacy Policy and any other policies applicable to your order.

This policy supplements and does not replace those terms.

Nothing within this Shipping & Delivery Policy excludes, restricts or replaces any statutory consumer right or remedy which cannot lawfully be excluded or restricted.

Last updated: August 2026