We hope she’s the one, and we encourage thoughtful purchasing to make sure your chosen piece is perfect for you, as we’re unable to offer refunds.

There are specific details within each product listing, so please make sure to read the full item description before placing your order. But we know sometimes a dress just isn’t quite right. If you do need to make an exchange, we’ve kept the process simple.

This page is a little overview of our exchange process. Please make sure you read our full Exchange Policy and Terms & Conditions before placing your order, as these contain the complete terms that apply to your purchase.

Is your dress not quite right?

Just let our team know at info@haniiahavelli.com within 14 days of receiving your order to get the process started.

Once you’ve let us know, we’ll be happy to offer you a different size, an alternative style, or store credit valid for six months. Please note, we can offer one exchange per order.

All exchanges need to be registered with our team and approved before anything is sent back to us.

A little care, please ♡

Our dresses are made from beautiful fabrics, delicate embellishments and finishes that deserve a little extra love.

When trying yours on, please keep her unworn, unwashed, unaltered and in her original condition. We recommend removing jewellery and being extra careful with makeup, fake tan, perfume, body products and anything that could mark or catch the fabric.

Every dress is individually checked when it comes back to us before an exchange or store credit is approved. Any signs of wear, marks, odours, damage, snagging or alteration may affect your exchange.

We don’t currently offer free exchanges.

Where our exchange service is used, the applicable exchange charge will be confirmed as part of the process.

If an alternative method has been agreed with our team, we strongly recommend using a fully tracked and appropriately insured service. We can’t take responsibility for independently sent parcels until they arrive safely back with us.

Haniia Havelli Atelier

If we’ve personalised your dress especially for you through our Atelier .. including shortening your dress to your requested length - it falls outside our standard exchange process once the personalisation has begun.

The same applies to pieces that have been altered, repaired or modified elsewhere.

Please have a read through our Atelier Terms & Conditions before requesting any personalisation.

Final Sale + Promotions

Pieces marked Final Sale, and promotional purchases where specific exchange restrictions have been stated, are excluded from our voluntary exchange process.

Something not quite right?

Every dress is checked before she leaves us, but if you believe you’ve received something faulty, damaged or incorrect, please get in touch with us before wearing, washing or altering the dress.

Email info@haniiahavelli.com with your order number, a little explanation of what’s wrong and clear photographs so our team can take a look for you.

International Exchanges

We don’t currently offer international exchanges.

That said, we’re always working on ways to make your experience with Haniia Havelli the best it can be, so please feel free to reach out to our team at info@haniiahavelli.com and we’ll always do our best to help where we can.