Terms of service

Last updated: August 2026

Please read these Terms & Conditions carefully before using our website, placing an order, booking a service or requesting personalisation.

These Terms & Conditions apply to purchases and services supplied by Haniia Havelli and to your use of our website.

By placing an order, requesting a service or completing an applicable booking, you confirm that you have had the opportunity to review the terms and policies applicable to your transaction.

These Terms should be read alongside our:

  • Exchanges Policy

  • Shipping & Delivery Policy

  • Atelier Terms & Conditions

  • Private Viewing Terms & Conditions

  • Privacy Policy

  • Care Guide

  • Product-specific information

  • Promotional terms or other conditions communicated in connection with your order

Together, these documents form the terms applicable to the relevant Haniia Havelli purchase or service.

Where a separate policy relates specifically to a particular service, that specialist policy will apply to that aspect of the transaction.

Nothing within these Terms excludes or restricts any right or remedy which cannot lawfully be excluded or restricted.

1. ABOUT HANIIA HAVELLI

Haniia Havelli LTD is a company incorporated and registered in England and Wales.

Registered address:
5 Brayford Square, London, England, E1 0SG

Company number:
16876799

Email:
info@haniiahavelli.com

Throughout these Terms, references to “Haniia Havelli”, “we”, “us” and “our” mean Haniia Havelli LTD.

References to “you”, “your” or “customer” mean the person using our website, placing an order, requesting a service or making a booking.

2. USING OUR WEBSITE

The Haniia Havelli website may be used for lawful personal shopping and informational purposes.

You must not knowingly:

  • Misuse or interfere with our website

  • Attempt to gain unauthorised access to our systems or accounts

  • Introduce malicious software or harmful material

  • Use automated systems to systematically extract our website content without permission

  • Impersonate another person

  • Provide deliberately false information

  • Attempt fraudulent transactions

  • Interfere with another customer's use of our website

  • Use our website or its content for unlawful purposes

Haniia Havelli may restrict or suspend access where reasonably necessary to protect our website, customers, business, systems or service providers.

We do not guarantee uninterrupted website availability.

Maintenance, technical issues, updates, third-party systems or circumstances outside our reasonable control may occasionally affect website availability.

3. WEBSITE INFORMATION

Haniia Havelli takes reasonable care when preparing information displayed on our website.

Website content may occasionally contain typographical, technical or administrative errors.

We reserve the right to correct errors and update information where reasonably necessary.

Product availability, delivery services, Atelier availability, Private Viewing dates, promotions and other services may change from time to time.

4. PRODUCT DESCRIPTIONS

We take reasonable care to describe and present our garments accurately.

Product information may include details regarding:

  • Colour

  • Fabric

  • Texture

  • Construction

  • Fit

  • Length

  • Lining

  • Embellishment

  • Draping

  • Garment features

  • Sizing

  • Care requirements

Customers should review the complete product description and available sizing information before ordering.

Descriptions concerning feel, drape, softness, fit, appearance and similar characteristics may necessarily involve a degree of subjective description.

Where a specific garment characteristic is particularly important to you, please contact our team before placing your order.

5. COLOUR & SCREEN REPRESENTATION

We make reasonable efforts to represent garment colours and finishes accurately.

Colours may appear differently depending on screen settings, device type, brightness, photography, surrounding colours and lighting.

Certain fabrics and embellishments may also appear different under daylight, flash photography, warm lighting, cool lighting or other environments.

This is particularly relevant to crystals, reflective embellishment, mesh, metallic effects and textured fabrics.

Minor differences resulting from these factors do not automatically mean that a garment has been incorrectly supplied or materially differs from its description.

6. HAND-FINISHED & EMBELLISHED GARMENTS

Haniia Havelli garments may incorporate specialist fabrics, crystals, beading, fringe, pleating, gathers, draping, mesh and other detailed finishes.

The nature of these materials and finishing techniques means that minor variations between individual pieces may occur.

Reasonable characteristics inherent in individually applied embellishment, specialist fabric or garment finishing are not automatically manufacturing faults.

7. DELICATE GARMENTS

Many Haniia Havelli garments require careful handling.

Customers should always follow the individual care label and applicable Care Guide.

Particular care should be taken around jewellery, handbags, footwear, rough surfaces, sharp objects and anything capable of catching delicate fabric or embellishment.

Damage occurring after delivery as a result of wear, snagging, friction, inappropriate storage, incorrect cleaning, washing, heat, third-party alteration or failure to follow applicable care instructions is not treated as an original manufacturing fault where the damage arose from those circumstances.

8. SIZING & FIT

Sizing information is provided to assist customers in selecting an appropriate size.

Fit may differ according to:

  • Garment style

  • Fabric

  • Construction

  • Stretch

  • Body proportions

  • Height

  • Individual fit preference

Where garment-specific sizing or fit information is provided, this should be reviewed alongside the relevant size guide.

The customer's final size selection remains their responsibility.

If you are unsure which size to purchase, please contact our team before ordering.

9. PRODUCT LENGTH

Garment length may sit differently on individual customers depending on height, body proportions, posture, footwear, heel height and how the garment naturally falls.

References to suggested heights or length categories are therefore intended as guidance.

Customers requiring a specific finished length should consider our complimentary Atelier service where available.

All Atelier work is separately governed by the Haniia Havelli Atelier Terms & Conditions.

10. PRODUCT AVAILABILITY

All products are subject to availability.

Adding an item to your basket does not reserve that item.

Products may remain available for purchase by other customers until checkout has been successfully completed.

We cannot guarantee that an item placed within a basket will remain available while a customer continues shopping.

11. PLACING AN ORDER

Customers are responsible for checking all information entered before completing an order.

This includes:

  • Product

  • Style

  • Colour

  • Size

  • Quantity

  • Personalisation selections

  • Delivery address

  • Billing information

  • Email address

  • Telephone number

  • Delivery service

  • Other information relevant to the order

Please review your order carefully before payment.

12. ORDER ACKNOWLEDGEMENT & ACCEPTANCE

Submitting an order does not itself mean that Haniia Havelli has accepted the order.

An automated acknowledgement may be sent confirming that the order has been received.

Haniia Havelli reserves the right to decline or cancel an order where there is a legitimate reason to do so.

This may include:

  • Stock being unavailable

  • An obvious pricing or listing error

  • Payment failure or reversal

  • Suspected fraud

  • Security concerns

  • Delivery restrictions

  • Legal or regulatory restrictions

  • Inability to reasonably fulfil the order

  • Suspected misuse of our website or services

Where an order is cancelled by Haniia Havelli after payment has been collected and no relevant goods or chargeable services have been supplied, the appropriate amount will be refunded.

13. ORDER CHANGES

If you identify an error after placing an order, contact Haniia Havelli as soon as possible.

We will try to assist where reasonably possible.

Once an order has entered processing, personalisation or dispatch, we cannot guarantee that it can be changed.

Atelier requests are additionally subject to the Atelier Terms & Conditions.

14. PRICES

Prices displayed on our website apply at the time of purchase unless otherwise stated.

The amount payable will be displayed before the order is submitted.

Delivery charges and applicable taxes, duties or other amounts will be displayed or calculated as applicable during checkout.

Prices may change from time to time.

A subsequent price change does not ordinarily alter an order which has already been validly placed and accepted.

15. PRICING ERRORS

Although reasonable care is taken when maintaining our website, an obvious pricing error may occasionally occur.

Where a price is clearly incorrect, Haniia Havelli may contact the customer before fulfilment to explain the error and provide appropriate options.

We are not required to knowingly fulfil an order at an obviously erroneous price where applicable law does not require us to do so.

16. PAYMENT

Payment must be made through a payment method available at checkout.

Payments may be processed through third-party payment providers made available through our e-commerce platform.

An order may be delayed, declined or cancelled where payment:

  • Cannot be authorised

  • Fails

  • Is reversed

  • Is identified as potentially fraudulent

  • Requires additional verification

Payment and personal information will be handled in accordance with our Privacy Policy and applicable payment-provider systems.

17. FRAUD & PAYMENT SECURITY

Haniia Havelli reserves the right to undertake reasonable checks intended to protect our business and customers from fraudulent or unauthorised transactions.

An order may be temporarily held while information is reviewed.

We may decline an order where we reasonably believe that proceeding would expose Haniia Havelli, a customer, payment provider or another party to fraud, misuse or security risk.

18. PROMOTIONS & DISCOUNT CODES

Promotions, discount codes and special offers may be subject to separate conditions.

Unless expressly stated otherwise:

  • Offers cannot be exchanged for cash

  • Codes must be entered correctly at checkout

  • Expired promotions cannot be retrospectively applied

  • Promotions may be limited to selected products, dates, regions, customers or quantities

  • Multiple offers may not be combined

  • Promotions remain subject to stock availability

  • Haniia Havelli may withdraw or amend a promotion before an order is placed where reasonably necessary

Where specific promotional terms are supplied, those terms will apply to that promotion.

19. FINAL SALE & PROMOTIONAL ITEMS

Products expressly identified by Haniia Havelli as Final Sale, or promotional purchases subject to expressly stated return restrictions, are excluded from Haniia Havelli's voluntary standard return and exchange arrangements as detailed in our Returns & Refunds Policy.

Any applicable rights which cannot lawfully be excluded remain unaffected.

20. GIFT CARDS & STORE CREDIT

Where Haniia Havelli offers gift cards, promotional credit or store credit, additional conditions may apply.

Any applicable expiry dates, restrictions or conditions will be communicated with the relevant credit.

Gift cards and store credit are not ordinarily exchangeable for cash except where required.

21. PRE-ORDERS

Items identified as pre-order products are not immediately available for standard dispatch.

The relevant product page may contain an estimated dispatch period.

Estimated availability and dispatch dates are not guaranteed unless expressly confirmed otherwise by Haniia Havelli.

Where an order contains both in-stock and pre-order items, the full order will normally be dispatched once all items are available.

Where multiple pre-order items have different expected dispatch dates, the order will ordinarily dispatch when the final item becomes available.

Customers may contact our team to ask whether a split shipment can be arranged. Additional delivery charges may apply.

Express or another upgraded delivery service applies after dispatch and does not accelerate a pre-order availability date.

22. SHIPPING & DELIVERY

All delivery arrangements are governed by our separate Shipping & Delivery Policy.

Delivery charges are calculated and displayed at checkout according to the relevant order, destination and service.

Haniia Havelli deliveries are sent using tracked services.

Delivery estimates begin from dispatch rather than order placement.

23. PROCESSING TIME

Delivery estimates do not include applicable order-processing time before dispatch.

Orders placed Monday–Friday before 6pm may begin processing that day. Orders placed after 6pm may begin processing on the next applicable processing day.

Orders placed Saturday before 4pm may begin processing on Saturday. Orders placed after 4pm on Saturday, or at any time on Sunday, will begin processing from Monday.

UK bank holidays, high-volume periods and circumstances outside our reasonable control may affect processing times.

Atelier-personalised garments require additional processing before dispatch.

24. EXPRESS & URGENT DELIVERY

Where Express Delivery or another upgraded delivery service is offered, the stated delivery timeframe applies to the delivery service after dispatch.

It does not reduce:

  • Processing time

  • Pre-order availability

  • Atelier lead time

  • Any other applicable pre-dispatch timeframe

Express Delivery is a faster delivery service but is not a guaranteed next-working-day service unless expressly stated otherwise.

Where available, a guaranteed next-working-day delivery service may be arranged on request.

Customers requiring an urgent guaranteed delivery should contact Haniia Havelli before placing their order to confirm availability, applicable cut-off times and the delivery charge.

25. DELIVERY INFORMATION

Customers are responsible for providing complete and accurate delivery and contact information.

Please check your information before placing an order.

If an error is identified afterwards, contact our team promptly.

We may attempt to assist but cannot guarantee amendments or redirection once an order has entered processing or dispatch.

Additional charges may apply where a parcel has to be sent again because inaccurate or incomplete customer-supplied information prevented successful delivery.

26. TRACKING

Tracking information will be provided following dispatch.

Customers are responsible for reasonably monitoring tracking and following applicable collection or delivery instructions.

Courier tracking systems may take some time after dispatch to display their first update.

27. DELIVERY EVIDENCE

Delivery providers may generate evidence relating to delivery.

Depending on the service, this may include:

  • Tracking events

  • Date and time

  • Delivery location

  • GPS information

  • Photographs

  • Signatures

  • Recipient information

  • Other available proof of delivery

Haniia Havelli may use appropriate delivery evidence when investigating missing-parcel claims, delivery disputes, fraud concerns and payment disputes.

Such information is handled in accordance with our Privacy Policy.

28. SAFE PLACES & DELIVERY PREFERENCES

Delivery providers may allow customers to nominate a safe place, neighbour, collection point, alternative delivery date or other delivery preference.

Instructions submitted directly to the courier are subject to that courier's service and terms.

Customers should consider whether any nominated location is suitable and secure.

29. MISSED, REFUSED & UNCLAIMED DELIVERIES

Customers are responsible for making reasonable arrangements to receive or collect their parcel.

Where a parcel is returned to Haniia Havelli because:

  • Delivery was refused

  • An incorrect or incomplete address was supplied

  • The parcel was not collected

  • The courier exhausted its delivery attempts

we will contact the customer once the parcel has been returned.

Additional postage may be required for re-delivery.

Applicable reasonable costs incurred as a result may be taken into account where appropriate and permitted.

30. INTERNATIONAL SHIPPING, DUTIES & TAXES

International delivery may be made available to selected destinations from time to time.

International delivery is not currently available through our standard online checkout.

Where international delivery is made available in the future, applicable destinations, delivery services, charges and any available arrangements for duties and import taxes will be communicated through our website or checkout as applicable.

International shipments may be subject to customs processing or inspection outside Haniia Havelli's direct control.

Customers should review our full Shipping & Delivery Policy before placing an international order where international delivery is available.

31. DELIVERY DELAYS

All delivery timeframes are estimates unless expressly stated otherwise.

Delays may occur due to:

  • Courier disruption

  • Severe weather

  • Customs processing

  • Public holidays

  • Peak trading periods

  • Transport disruption

  • Events outside our reasonable control

A delayed tracking update does not automatically mean that a parcel is lost.

Where appropriate, the courier's investigation procedure or applicable timeframe may need to be completed first.

32. LOST PARCELS

Customers who believe a parcel has been lost should contact Haniia Havelli as soon as reasonably possible.

We may open an investigation with the relevant delivery provider.

Customers may be required to provide information reasonably necessary to investigate the shipment.

Confirmed lost parcels will be handled in accordance with our Shipping & Delivery Policy and applicable terms.

33. DAMAGED DELIVERY PARCELS

Where a parcel arrives visibly damaged, customers should retain all packaging and contact us as soon as reasonably possible.

We may request photographs of:

  • The external parcel

  • The shipping label

  • Visible parcel damage

  • Internal packaging

  • The affected garment

Please retain packaging until our team confirms that it is no longer required.

34. EXCHANGES & STORE CREDIT

Haniia Havelli does not offer refunds for change-of-mind purchases.

Eligible items may instead be exchanged for another size, an alternative style, or store credit in accordance with our separate Exchange Policy.

Exchange requests must be submitted to Haniia Havelli within 14 days of receiving the relevant order.

All exchanges must first be registered with and approved by Haniia Havelli before an item is sent back.

We currently allow one exchange per order.

Store credit issued as an alternative to an exchange will be valid for six months from the date of issue, unless otherwise stated.

Submission of an exchange request does not constitute approval of an exchange or store credit.

All garments sent back to us are inspected before the outcome of an exchange request is confirmed.

35. EXCHANGE CONDITION

Items submitted for exchange must satisfy all conditions contained within our Exchange Policy.

Garments must be returned unworn, unwashed, unaltered and in their original condition.

When trying on a garment, particular care should be taken to avoid:

  • Makeup

  • Fake tan

  • Perfume or fragrance

  • Body products

  • Staining or marks

  • Odours

  • Snagging

  • Stretching

  • Damage to embellishment

  • Damage caused by jewellery or accessories

  • Alteration or modification

  • Damage to the garment or its original packaging

Customers should review the complete Exchange Policy before trying on or sending a garment back to Haniia Havelli.

36. EXCHANGE INSPECTIONS

Every garment sent back to Haniia Havelli as part of an exchange request will be individually inspected.

Haniia Havelli may compare the garment with relevant:

  • Product specifications

  • Quality-control records

  • Photographs and video

  • Measurements

  • Product identifiers

  • Atelier records

  • Dispatch records

  • Customer correspondence

An exchange or store credit is only approved once the relevant assessment has been completed.

Where the garment does not meet the applicable exchange conditions, Haniia Havelli may decline the requested exchange or store credit.

37. CONDITION OF EXCHANGED GARMENTS

Garments must be returned in a condition suitable for exchange.

Where a garment shows signs of wear, washing, alteration, damage, makeup, fake tan, fragrance, odour, staining, snagging, stretching, damaged embellishment or other handling inconsistent with our Exchange Policy, the exchange may not be accepted.

Each garment is assessed individually.

38. EXCHANGE SERVICE & CHARGES

Haniia Havelli does not currently offer free exchanges.

Where our exchange service is used, the applicable exchange charge will be confirmed as part of the exchange process.

Exchange charges may vary depending on the service and location.

If an item is believed to have been supplied faulty, damaged or incorrectly, please contact our team before sending anything back. These enquiries will be handled separately.

Any alternative method expressly agreed with Haniia Havelli must follow the instructions provided by our team.

Where a customer independently arranges an authorised exchange, we strongly recommend using a fully tracked and appropriately insured service appropriate to the garment's value.

Haniia Havelli cannot take responsibility for independently sent parcels until they have safely arrived back with us.

The complete exchange provisions are contained within our Exchange Policy.

39. ORIGINAL DELIVERY CHARGES

Original delivery charges are not credited as part of a standard exchange or store credit request.

Where an exchange requires a replacement item to be dispatched, any applicable delivery or exchange charge will be confirmed to the customer as part of the exchange process.

Different arrangements may apply where a product is confirmed by Haniia Havelli to have been faulty, damaged or incorrectly supplied.

40. EXCHANGE OPTIONS

For an eligible exchange, Haniia Havelli may offer:

  • A different size of the same style

  • An alternative style

  • Store credit valid for six months

Alternative products remain subject to availability and stock is not reserved unless expressly confirmed by Haniia Havelli.

We can offer one exchange per order.

Atelier-personalised garments, applicable Final Sale products and any other products expressly excluded under our Exchange Policy are outside our standard exchange arrangements.

We do not currently offer international exchanges.

However, we are always working on ways to make your experience with Haniia Havelli the best it can be. International customers are welcome to contact our team at info@haniiahavelli.com, and we will always do our best to help where we can.

41. FAULTY OR INCORRECT PRODUCTS

Every Haniia Havelli garment is checked before dispatch.

If you believe that you have received a faulty, damaged or incorrect item, contact us as soon as reasonably possible and before wearing, washing, altering, repairing or arranging third-party work on the garment.

We may request:

  • Order number

  • Description of the issue

  • Photographs of the relevant area

  • Full-length photographs

  • Packaging photographs

  • Other information reasonably necessary to investigate

We may require the garment to be physically returned and inspected before determining the appropriate outcome.

42. THIRD-PARTY ALTERATIONS, REPAIRS & MODIFICATIONS

Customers should fully inspect their garment before arranging any alteration, repair, cleaning or modification through a third party.

A garment which has been independently altered, shortened, repaired, customised or otherwise modified is excluded from our standard returns process as described in our Returns & Refunds Policy.

Haniia Havelli accepts no responsibility for damage or problems caused by or arising from third-party alterations, repairs, modifications, cleaning or treatment.

Any third-party work must be disclosed when raising a subsequent query regarding the garment.

 

43. THE HANIIA HAVELLI ATELIER

Eligible Haniia Havelli garments may access our Atelier length-personalisation service for the applicable Atelier fee.

Personalisation is limited to reducing the original garment length from the bottom hem to the customer's approved requested finished length. Length cannot be added.

Alterations to other areas of a garment are not included unless separately discussed and expressly agreed.

From time to time, Haniia Havelli may offer complimentary Atelier access with selected purchases, promotions or private offers. Where applicable, the standard Atelier fee will be waived subject to the terms and timeframe of the relevant offer.

All personalisation is governed by our separate Atelier Terms & Conditions.

44. ATELIER MEASUREMENTS

Where customers provide their own measurements, responsibility for supplying complete and accurate information remains with the customer unless measurements are taken directly by an authorised Haniia Havelli team member.

Measurements must be supplied in centimetres and in accordance with the process specified within the Atelier Terms & Conditions.

Unless another timeframe has been expressly agreed in writing, required Atelier measurements, photographs and instructions must be supplied within 7 calendar days of placing the order.

If the information is not received within that period, the Atelier request may be considered withdrawn and the garment may be processed for dispatch in its original, unaltered condition.

45. ATELIER MEASUREMENT TOLERANCE

Atelier length personalisation is subject to the ±1.5 cm finished-length tolerance contained within our Atelier Terms & Conditions.

A finished measurement within this tolerance will be considered to have been completed in accordance with the approved Atelier specification.

The position at which a garment falls on the wearer may vary according to body proportions, footwear, posture and fabric behaviour.

46. COMMENCEMENT OF ATELIER WORK

Once Atelier work has begun, an approved personalisation request is final and cannot ordinarily be amended or cancelled.

For the purposes of the Atelier service, work is deemed to have begun in accordance with the definition contained within our Atelier Terms & Conditions.

Where the customer changes their mind after work has begun, the Atelier service fee and any costs already incurred will be treated in accordance with those Atelier Terms.

47. PERSONALISED GARMENTS

Once a garment has been altered to the customer's requested measurement or specification, it becomes an individually personalised garment.

Individually personalised garments are excluded from Haniia Havelli's standard return and exchange process, subject to the Atelier Terms & Conditions, Returns & Refunds Policy and the customer's applicable statutory rights.

Personalisation cannot be reversed.

48. ATELIER SERVICE FEES & COMPLIMENTARY ACCESS

The standard Atelier length-personalisation service is charged at £30 per garment.

From time to time, Haniia Havelli may waive this fee through selected purchases, promotions, private offers or other customer benefits.

Complimentary Atelier access applies only within the conditions and timeframe stated in the relevant offer and cannot be exchanged for cash, credit or an alternative discount.

Additional alterations or services outside the standard length-personalisation service may incur an additional charge, which will be agreed with the customer before work begins.

Full provisions concerning Atelier fees, complimentary access and additional services are contained within the Atelier Terms & Conditions.

49. ATELIER INSPECTIONS

Every personalised garment undergoes an additional inspection following completion of Atelier work and before dispatch.

Haniia Havelli may maintain appropriate records of the garment's measurements, alteration and condition for quality control, customer service, order management, fraud prevention and dispute resolution.

50. PRIVATE VIEWINGS

Haniia Havelli may offer appointment-only Private Viewings on selected dates and at selected locations.

The service is governed by our separate Private Viewing Terms & Conditions.

The standard Private Viewing is a two-hour appointment for the booking customer and up to three guests.

The standard Private Viewing fee is £150 per appointment.

The fee relates to the appointment and experience itself, is separate from the purchase price of any garment and is not redeemable against purchases.

No purchase is required.

51. PRIVATE VIEWING BOOKINGS

A Private Viewing booking is not confirmed until the relevant payment has been received and written confirmation has been issued by Haniia Havelli.

Availability, dates and venues are limited and may vary.

Trying on or discussing a garment during a Private Viewing does not reserve retail stock.

All purchases remain subject to product availability.

52. PRIVATE VIEWING CHANGES & CANCELLATIONS

Cancellations, rescheduling, missed appointments, no-shows, late arrival, location changes and other Private Viewing arrangements are governed by the separate Private Viewing Terms & Conditions.

Customers must review those terms before booking.

53. PRIVATE VIEWING CONDUCT

Customers and guests must treat Haniia Havelli team members, venue staff, garments, fixtures, other persons and venue property with reasonable care and respect.

Detailed conduct, garment-handling, venue and guest provisions are contained within our Private Viewing Terms & Conditions.

54. PHOTOGRAPHY AT PRIVATE VIEWINGS

Photography, filming and content creation during Private Viewings are governed by our Private Viewing Terms & Conditions.

Haniia Havelli team members, representatives and other persons working at a Private Viewing must not be intentionally photographed, filmed or included in published content without the required prior permission.

Haniia Havelli will similarly not assume permission to photograph or film identifiable customers or guests for public-facing marketing content.

Full privacy and photography provisions are contained within the Private Viewing Terms & Conditions.

55. INTELLECTUAL PROPERTY

Unless otherwise stated, original material appearing on the Haniia Havelli website is owned by, licensed to or used with permission by Haniia Havelli.

This may include:

  • Brand names

  • Logos

  • Product names

  • Product descriptions

  • Copy

  • Photography

  • Video

  • Graphics

  • Artwork

  • Campaign materials

  • Website design

  • Other original creative material

Use of our website does not transfer ownership of Haniia Havelli intellectual property to the customer.

56. PERSONAL USE OF WEBSITE CONTENT

Our website and content may be viewed and used for personal, non-commercial purposes.

You must not reproduce, commercially exploit, systematically copy, republish, sell or distribute original Haniia Havelli content without prior permission except where otherwise permitted.

Ordinary personal sharing using publicly available platform-sharing functionality is not prohibited by this clause.

57. CUSTOMER CONTENT

Where customers voluntarily provide photographs, comments, reviews, feedback or other content, Haniia Havelli may retain that material where reasonably necessary to deal with the relevant enquiry, transaction, return or service.

Privately supplying an identifiable image to Haniia Havelli does not itself constitute permission for us to publish that image for marketing purposes.

Personal information is handled in accordance with our Privacy Policy.

58. SOCIAL MEDIA

Haniia Havelli may operate accounts on third-party social-media platforms.

Use of those platforms remains subject to the relevant platform's own terms and policies.

For sensitive, order-specific or personal customer-service matters, Haniia Havelli may ask that communication continues by email or another appropriate private channel.

59. PRIVACY

Personal information is handled in accordance with the Haniia Havelli Privacy Policy.

Information may be processed in connection with:

  • Orders

  • Payments

  • Shipping

  • Returns

  • Customer service

  • Atelier services

  • Private Viewings

  • Marketing

  • Fraud prevention

  • Disputes

  • Website operation

Haniia Havelli does not sell personal information.

60. THIRD-PARTY SERVICE PROVIDERS

Haniia Havelli relies on third-party providers in operating parts of the business.

These may include:

  • Shopify and e-commerce providers

  • Payment processors

  • Delivery providers

  • Technology and hosting services

  • Analytics providers

  • Marketing services

  • Customer-service systems

  • Atelier and alteration providers

  • Professional advisers

Use of a third-party provider does not remove any responsibility which applicable law requires Haniia Havelli to retain.

61. THIRD-PARTY LINKS

Our website may contain links to websites operated by third parties.

Haniia Havelli does not control such websites merely because they are linked from ours.

Customers should review the applicable third party's own terms and privacy information before using those services.

62. EVENTS OUTSIDE OUR REASONABLE CONTROL

Haniia Havelli will not be responsible for failure or delay caused by events outside our reasonable control to the extent permitted.

These may include circumstances such as:

  • Severe weather

  • Fire

  • Flood

  • Transport disruption

  • Courier disruption

  • Customs disruption

  • Venue closure

  • Utility or communications failure

  • Government restrictions

  • Security incidents

  • Industrial disruption

  • Serious illness

  • Supply-chain interruption

  • Other events which could not reasonably have been prevented

Where such circumstances materially affect an order or service, Haniia Havelli will determine the appropriate next steps having regard to the relevant transaction and applicable terms.

63. SPECIAL OCCASIONS & REQUIRED DATES

Haniia Havelli garments are often purchased for weddings, birthdays, holidays and other occasions.

Customers should allow sufficient time for:

  • Order processing

  • Pre-order availability

  • Atelier work where applicable

  • Dispatch

  • Delivery

Where a garment is required for a particular date, please make this known to our team where relevant, particularly before approving Atelier personalisation.

We will always do our best to work towards a disclosed occasion date, but an estimated processing, Atelier, dispatch or delivery date is not guaranteed unless expressly confirmed otherwise in writing.

Customers requiring an urgent guaranteed delivery service should contact us before placing their order to establish whether an appropriate service is available.

64. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

  • Providing accurate order information

  • Reviewing product descriptions

  • Reviewing sizing information

  • Selecting the appropriate product and size

  • Providing accurate delivery information

  • Monitoring order and delivery communications

  • Handling garments carefully

  • Following garment care instructions

  • Providing accurate Atelier information where applicable

  • Reviewing applicable Atelier terms before approving personalisation

  • Following return procedures

  • Providing truthful information when raising a query or claim

  • Taking reasonable steps to prevent avoidable loss or damage

65. SUSPECTED FRAUD, RETURN ABUSE & MISUSE

Haniia Havelli reserves the right to investigate circumstances where we reasonably suspect:

  • Fraudulent transactions

  • Deliberate garment damage

  • False claims

  • Garment substitution

  • Undisclosed alteration

  • Return abuse

  • Misuse of promotions

  • Chargeback abuse

  • Other dishonest or abusive conduct

Where appropriate, relevant information may be compared with product identifiers, quality-control records, photographs, measurements, Atelier records, tracking information, dispatch information and customer correspondence.

Haniia Havelli may decline voluntary services or future transactions where there is a legitimate reason to do so.

66. CHARGEBACKS & PAYMENT DISPUTES

Customers experiencing an issue with an order are encouraged to contact Haniia Havelli so that the matter can first be investigated.

Where a payment dispute or chargeback is raised, we may provide appropriate evidence to the payment provider or other relevant party.

Evidence may include:

  • Order information

  • Correspondence

  • Tracking

  • Proof of delivery

  • Delivery photographs

  • Garment photographs

  • Product identifiers

  • Inspection records

  • Return information

  • Atelier records

  • Other information relevant to the dispute

Personal information used for these purposes will be handled in accordance with our Privacy Policy.

67. BUSINESS RECORDS & QUALITY CONTROL

Haniia Havelli may retain appropriate records relating to products, orders and services for purposes including:

  • Quality control

  • Customer service

  • Returns management

  • Fraud prevention

  • Dispute resolution

Records may include photographs, video, garment measurements, inspection records, order information, product identifiers, Atelier information, delivery records and correspondence.

Personal information contained within such records is handled in accordance with our Privacy Policy.

68. LIMITATION OF LIABILITY

Nothing within these Terms excludes or restricts liability where doing so would be unlawful.

Subject to that qualification, Haniia Havelli is not responsible for losses which were not reasonably foreseeable when the relevant contract was formed or for circumstances for which Haniia Havelli is not legally responsible.

Haniia Havelli supplies garments and services to consumers for private and personal use.

We are not responsible for business losses arising from consumer purchases to the extent permitted.

69. COMMUNICATIONS

Haniia Havelli may contact customers using details supplied in connection with an order, enquiry, account or booking.

Customers are responsible for ensuring that contact information is accurate and for reasonably checking relevant communications.

Order, delivery, return, Atelier, Private Viewing and other transactional communications may still be sent even where the customer has opted out of marketing.

70. MARKETING

Marketing communications are handled in accordance with our Privacy Policy.

Where you have subscribed or we are otherwise permitted to contact you, you may unsubscribe using the relevant option contained within the communication.

Unsubscribing from marketing does not prevent necessary transactional communications.

71. COMPLAINTS

If you have a concern regarding an order, product or service, please contact:

info@haniiahavelli.com

Please include your order or booking number where applicable and enough information for the matter to be investigated.

Haniia Havelli may request relevant photographs, measurements, packaging or other information reasonably required to assess the matter.

72. RELATIONSHIP WITH OUR OTHER POLICIES

These Terms operate alongside all Haniia Havelli policies applicable to the relevant transaction.

Our Returns & Refunds Policy governs returns, inspections, return charges and refunds.

Our Shipping & Delivery Policy governs dispatch, delivery, tracking, customs and related delivery matters.

Our Atelier Terms & Conditions govern garments submitted for personalisation.

Our Private Viewing Terms & Conditions govern Private Viewing bookings and appointments.

Our Privacy Policy governs the handling of personal information.

The specialist terms supplement these main Terms & Conditions and do not cancel or replace them.

Where a matter relates specifically to a specialist service, the relevant specialist terms will apply to that aspect of the transaction.

73. NO WAIVER

If Haniia Havelli does not immediately enforce a provision of these Terms, this does not mean that the provision has been waived.

Where Haniia Havelli makes an exception for an individual customer or circumstance, that exception does not create an entitlement to the same exception in the future or for another customer.

74. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be dealt with accordingly without invalidating the remaining provisions to the extent permitted.

The remaining Terms will continue to apply.

75. TRANSFER OF BUSINESS

Haniia Havelli may transfer relevant rights or obligations in connection with a legitimate sale, restructuring, acquisition, investment or transfer of all or part of the business.

Any personal information involved in such a transaction will be handled in accordance with our Privacy Policy and applicable requirements.

76. THIRD-PARTY RIGHTS

Unless expressly stated otherwise, these Terms apply between Haniia Havelli and the relevant customer.

A person who is not a party to the relevant contract does not ordinarily have a right to enforce these Terms except where applicable law provides otherwise.

77. CHANGES TO THESE TERMS

Haniia Havelli reserves the right to modify or update these Terms & Conditions from time to time.

Updated Terms will be effective from the date published on our website.

The version applicable to an order will generally be the version in effect when the relevant order was placed, subject to changes required by law or otherwise lawfully applicable.

Customers should review the Terms available on our website before placing an order.

78. GOVERNING LAW

These Terms and contracts between Haniia Havelli and customers are governed by the laws of England and Wales, subject to any mandatory protections which apply.

79. YOUR LEGAL RIGHTS

Nothing within these Terms or another Haniia Havelli policy excludes or restricts a right or remedy which cannot lawfully be excluded.

Independent information regarding UK consumer rights is available through GOV.UK.

80. CONTACT

For questions regarding these Terms, an order or a Haniia Havelli service, please contact:

Haniia Havelli LTD
5 Brayford Square
London
England
E1 0SG

Company number: 16876799
Email: info@haniiahavelli.com

Where your enquiry relates to an existing order, please include your order number and the email address used to place the order.

81. ACCEPTANCE

By completing an order, requesting Atelier personalisation, booking an applicable Haniia Havelli service or otherwise entering into a contract with Haniia Havelli, you confirm that you have had the opportunity to review the Terms and policies applicable to the relevant transaction.

Where a specialist service is used, the separate terms governing that service also apply.

Customers should review all applicable Haniia Havelli terms and policies before completing their purchase or booking.

Last updated: August 2026