Privacy policy

Last updated: August 2026

PROTECTING YOUR PRIVACY

At Haniia Havelli, we take the privacy and security of your personal information seriously.

This Privacy Policy explains what information we collect when you visit our website, place an order, contact us or otherwise interact with Haniia Havelli; why we collect it; how it may be used and shared; how long we may keep it; and the rights available to you in relation to your personal information.

We process personal information in accordance with applicable UK data protection and privacy legislation, including the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018 and Privacy and Electronic Communications Regulations (PECR).

By using our website, you acknowledge the practices described in this Privacy Policy.

WHO WE ARE

For the purposes of applicable data protection legislation, Haniia Havelli is responsible for the personal information described in this Privacy Policy where we determine how and why that information is processed.

If you have any questions about this policy, your personal information or how we use it, please contact:

info@haniiahavelli.com

INFORMATION WE MAY COLLECT

Depending on how you interact with Haniia Havelli, we may collect and process information including:

Your name
Billing and delivery address
Email address
Telephone number
Order and transaction information
Products purchased, returned or viewed
Payment-related information
Delivery and tracking information
Communications with our team
Return, refund and customer-service information
Atelier measurements and personalisation information where you use our Atelier service
Private Viewing booking information where applicable
Marketing preferences
Website activity and browsing information
Device and browser information
IP address
Cookie and analytics information
Information you voluntarily provide to us

We only collect information that is reasonably relevant to operating our business, providing our services and managing our relationship with you.

PAYMENT INFORMATION

Payments made through our website are processed using the payment providers made available through our e-commerce platform.

Haniia Havelli does not need to directly store complete payment-card details in order to process your purchase where payment is handled securely by our payment providers.

Payment providers may process information in accordance with their own privacy policies and security requirements.

HOW WE COLLECT YOUR INFORMATION

Information may be collected directly from you when you:

Place an order
Create or use an account
Subscribe to our mailing list
Contact our customer-service team
Request a return or refund
Use our Atelier service
Book or enquire about a Private Viewing
Complete a form
Enter a promotion or competition
Communicate with us through email, our website or social media
Otherwise provide information directly to Haniia Havelli

Certain technical information may also be collected automatically when you use our website through cookies and similar technologies.

We may also receive information from third parties involved in providing our services, such as payment processors, delivery providers, e-commerce platforms and other service providers.

HOW WE USE YOUR INFORMATION

We may use personal information to:

Process and fulfil orders
Take and administer payments
Arrange delivery and provide tracking
Manage returns and refunds
Provide customer service
Communicate with you about your order
Provide Atelier services and requested personalisation
Administer Private Viewings
Maintain appropriate order and quality-control records
Prevent and investigate fraud or misuse
Respond to payment disputes and chargebacks
Operate and improve our website
Understand how customers interact with our website
Improve our products, services and customer experience
Maintain our business and financial records
Meet our legal, regulatory, accounting and tax obligations
Protect Haniia Havelli, our customers and our services
Send marketing communications where we are permitted to do so

We will only use personal information where we have an appropriate reason and lawful basis for doing so.

OUR LEGAL BASES FOR PROCESSING

Depending on the circumstances, we may process your personal information because:

It is necessary to perform a contract with you or take steps requested by you before entering into a contract;
We are required to do so by law;
It is necessary for our legitimate business interests, provided those interests do not override your applicable rights;
You have provided consent where consent is required.

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect processing that lawfully took place before consent was withdrawn.

MARKETING

If you choose to receive marketing communications from Haniia Havelli, we may use your contact details to share information about new collections, product launches, events, Private Viewings, offers and other Haniia Havelli news.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included within our marketing communications or by contacting us.

Unsubscribing from marketing will not prevent us from sending service communications which are necessary in connection with an order, return, booking or other transaction with us.

COOKIES

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage, improve performance and, where applicable, support advertising and marketing.

These may include:

Strictly necessary cookies
Functional cookies
Analytics and performance cookies
Advertising and marketing cookies

Where consent is required for particular cookies, we will request it through the appropriate cookie controls.

You can manage your cookie preferences through the options available on our website and through your browser settings.

Disabling certain cookies may affect how some parts of our website function.

Please see our Cookie Policy for further information.

SHOPIFY & E-COMMERCE SERVICES

Our online store is operated using Shopify.

Shopify and other service providers involved in operating our online store may process personal information where necessary to provide e-commerce, payment, security, analytics and related services.

Their handling of personal information may also be governed by their own applicable privacy policies and contractual obligations.

DELIVERY PROVIDERS

Where you place an order, relevant personal information may be provided to our delivery and logistics partners so that your order can be delivered.

This may include your:

Name
Delivery address
Telephone number
Email address
Order or parcel information

Delivery providers may also generate information relating to your delivery, such as tracking events, delivery timestamps, signatures, photographs or other proof-of-delivery information.

We may retain and use this information where reasonably necessary for customer service, delivery investigations, fraud prevention and dispute resolution.

ATELIER SERVICES

If you use the Haniia Havelli Atelier, we may collect additional information necessary to provide your requested service.

This may include measurements, height, intended footwear or heel height, photographs supplied for measurement purposes, alteration instructions and communications with our team.

This information may be shared with trusted service providers where necessary to complete the requested Atelier work.

We will only use Atelier information for purposes reasonably connected with providing, administering and maintaining records of the service, resolving queries or disputes, and meeting our legal or business requirements.

PRIVATE VIEWINGS

Where you enquire about or book a Haniia Havelli Private Viewing, we may collect information required to manage your appointment.

This may include your name, contact information, booking details, guest information where provided, styling preferences and other information you voluntarily provide in connection with the appointment.

WHO WE SHARE INFORMATION WITH

We do not sell your personal information.

We may share information with trusted third parties where reasonably necessary to operate Haniia Havelli and provide our products and services.

These may include:

Our e-commerce platform
Payment processors
Delivery and logistics providers
Website hosting and technology providers
Email and marketing providers
Analytics providers
Customer-service systems
Atelier and alteration service providers
Professional advisers
Accountants
Insurers
Fraud-prevention and payment-dispute services
Government, regulatory, law-enforcement or other authorities where required or permitted

We aim to provide third parties only with information reasonably necessary for the relevant purpose.

INTERNATIONAL DATA TRANSFERS

Some of the companies and technology providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure the transfer is made in accordance with applicable data-protection requirements.

HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for any subsequent legitimate business, legal, regulatory, tax, accounting, fraud-prevention or dispute-resolution requirements.

Different categories of information may therefore be retained for different periods.

When personal information is no longer reasonably required, we may securely delete or anonymise it.

HOW WE PROTECT YOUR INFORMATION

We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, disclosure, alteration or destruction.

These measures may include controlled access to systems, password protection and the use of reputable third-party technology and payment providers.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

YOUR RIGHTS

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to:

Request access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of certain personal information
Request restriction of certain processing
Object to certain processing
Request the transfer of certain information
Withdraw consent where processing is based on consent
Object to direct marketing

These rights are subject to applicable legal requirements and exemptions.

We may need to verify your identity before processing a request.

To make a request, contact:

info@haniiahavelli.com

DELETING YOUR INFORMATION

You may ask us to delete personal information in circumstances where the applicable right to erasure applies.

We may need to retain certain information despite a deletion request where there is a lawful reason for doing so.

For example, information may need to be retained to comply with legal, accounting or tax requirements; establish, exercise or defend legal claims; prevent fraud; resolve disputes; or maintain records we are legally entitled or required to retain.

THIRD-PARTY WEBSITES

Our website may contain links to websites, platforms or services operated by third parties.

Once you leave our website, Haniia Havelli does not control how those third parties collect or use your personal information.

We recommend reviewing the privacy information provided by any third-party website or service you choose to use.

CHILDREN

Our website and services are not intended to collect personal information knowingly from children who are not legally able to enter into the relevant transaction or provide the necessary consent.

If we become aware that personal information has been collected in circumstances where it should not have been, we may take appropriate steps to delete it.

FRAUD, DISPUTES & LEGAL CLAIMS

We may retain and use relevant personal information where reasonably necessary to prevent or investigate suspected fraud, return abuse, payment disputes, chargebacks, delivery disputes or other misuse of our services.

Where necessary, relevant information may be shared with payment providers, financial institutions, delivery providers, insurers, professional advisers, dispute-resolution services or appropriate authorities.

CHANGE OF BUSINESS OWNERSHIP

If Haniia Havelli undergoes a sale, merger, restructuring, investment, acquisition or transfer of all or part of its business or assets, relevant personal information may form part of that transaction.

Information may be disclosed to appropriate prospective purchasers, investors, advisers or acquiring entities where reasonably necessary, subject to appropriate confidentiality and data-protection requirements.

CHANGES TO THIS PRIVACY POLICY

Haniia Havelli may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable requirements.

The latest version will be published on our website with the applicable update date.

We recommend reviewing this page periodically if you would like to stay informed about how we handle personal information.

QUESTIONS OR CONCERNS

If you have a question, concern or request relating to your personal information, please contact:

info@haniiahavelli.com

If you are unhappy with how your personal information has been handled, you may also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data-protection regulator.

Further information is available from the Information Commissioner's Office.